Challenge
Where does it breakdown?
The TL Owner, the service provider's app of Truck Lagbe is for truck drivers and owners. Previously, anyone could sign up without verification. However, before bidding on or accepting trips, users had to verify their truck by providing legal documents and a driving license.
Truck drivers who own their vehicles could use their license for verification, satisfying the requirement. However, truck owners who are not drivers needed to provide their driver’s license during vehicle verification, preventing their own account verification.
Here's the old truck verification journey at Truck Lagbe Owner App -
- In reviewing our truck verification process with the onboarding and legal teams at Truck Lagbe, we found that personal identification is not needed for truck verification.
- Conversations with truck owners and drivers revealed that trucks and drivers are often interchanged based on availability.
- To streamline the process, we will separate driver and vehicle verification and eliminate the driving license requirement from the vehicle enlistment section in the Truck Lagbe Owner App.
